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Official Documents

Privacy Policy 99cuci — Member Data Protection & Privacy

Your privacy is our absolute priority. This document clearly explains how 99cuci collects, uses, stores, and protects your personal information as a member of our platform.

Updated: January 2026

256-bit SSL Encryption

All data transmitted between your device and 99cuci's servers is protected by military-grade encryption.

Data Not Sold

Your personal information will never be sold, rented, or traded to any third party.

Full Member Control

You have the right to access, correct, and request deletion of your personal data at any time.

Secure Storage

Data is stored in integrated data centres with restricted access, monitored at all times by our security team.

99cuci complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all our data handling practices.
Have questions about your data privacy? Contact our support team via 24/7 Live Chat.

1 Privacy Policy Introduction & Scope

99cuci ("Platform", "We", "Company") is fully committed to protecting the privacy and personal data security of every member using our services at 99cuci.fun. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information.

This document applies to all individuals who access or use the 99cuci platform, including those who browse the website without registering an account. By using our platform, you agree to the practices described in this Privacy Policy.

PDPA Compliance: 99cuci is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All personal data collected is processed lawfully, fairly, and transparently in accordance with applicable laws in Malaysia.

If you do not agree with the terms of this Privacy Policy, please stop using our platform. Continued use following any policy amendment will be considered acceptance of the updated terms.

2 Personal Information We Collect

99cuci collects various types of personal information depending on how you interact with our platform. Below is a summary of the data categories collected:

Data Category Example Information How Collected
Identity Information Full name, identity card number, date of birth, gender Account registration, KYC verification
Contact Information Phone number, email address, residential address Account registration, profile updates
Financial Information Bank account number, bank name, transaction records Deposit and withdrawal process
Technical Data IP address, device type, operating system, web browser System logs , cookies
Activity Data Game history, betting records, login times, bonus activity Direct use of the platform
Verification Documents Copy of identification card, bank statement, selfie verification photo KYC process and account verification

We only collect information that is strictly necessary for the stated purposes. You are not required to provide information beyond the minimum registration requirements, however additional information may be needed to process withdrawals or complete KYC verification.

3 Purpose of Data Collection & Processing

The personal information you provide to 99cuci is used solely for the following legitimate and stated purposes:

  • Account management: Create and maintain your member account, process logins, and ensure account security.
  • Transaction processing: Handle deposits, withdrawals, and all financial transactions accurately and securely.
  • Identity verification (KYC): Meet legal compliance requirements relating to age verification and user identity.
  • Fraud prevention: Identify and prevent fraudulent activity, money laundering, and platform abuse.
  • Customer support: Process your inquiries, complaints, and support requests more efficiently.
  • Platform communications: Send important notifications relating to your account, promotions, service updates, and policy changes.
  • Platform improvement: Analyse usage patterns to improve the overall user experience and platform performance.
  • Legal compliance: Fulfil reporting and compliance obligations required under applicable Malaysian law.

99cuci does not use your personal data for any third-party marketing purposes or sell it to external advertisers without your explicit consent.

4 Information Sharing & Disclosure

99cuci understands the importance of your data confidentiality. We do not disclose your personal information to third parties except in the following limited circumstances:

  • Payment service provider: Trusted third-party payment processors such as DuitNow and FPX receive only the minimum transaction information required to process your deposits and withdrawals.
  • KYC service provider: Accredited identity verification companies that assist us in verifying your identification documents. They are bound by strict confidentiality agreements.
  • Competent authorities: We will disclose information where required by court order, legal investigation, or official directive from a legitimate Malaysian authority.
  • Fraud prevention: In cases of suspected fraud, relevant information may be shared with law enforcement authorities or industry anti-fraud agencies.
  • Business transfer: In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of that transaction. You will be notified in advance.

Outside of the situations stated above, your personal data will never be sold, rented, exchanged, or shared with any third party for marketing or commercial purposes.

5 Cookies & Tracking Technologies

99cuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

  • Essential Cookies: Required for basic platform operations such as login verification, session management, and security. Cannot be disabled.
  • Performance Cookies: Collect anonymous information about how you use the platform to help us improve site functionality and speed.
  • Functional Cookies: Remember your preferences such as language, display settings, and login details for ease of repeated use.
  • Analytics Cookies: Help us understand traffic patterns, most frequently visited pages, and usage duration for continuous improvement purposes.

You can manage and delete cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the 99cuci platform and you may be unable to log in or use certain features properly.

6 Security & Data Protection

The security of your personal data is our highest priority. 99cuci continuously invests in industry-standard security infrastructure to ensure your information is always protected.

  • Data encryption in transit: All communications between your device and our servers use TLS 1.3 protocol with 256-bit SSL encryption.
  • Data encryption at rest: Sensitive data such as financial information and KYC documents are stored encrypted using AES-256 standards.
  • Access control: Access to members' personal data is restricted to staff who require it to perform their duties only, with strict permission levels enforced.
  • Two-factor authentication (2FA): Our internal systems use 2FA for all staff access to databases containing member information.
  • 24/7 Monitoring: Our automated threat detection system monitors all unusual activity in real time and generates instant alerts to our security team.
  • Regular security audits: 99cuci conducts regular independent penetration testing and security audits to identify and remediate any system vulnerabilities.

While we take all reasonable steps to protect your data, no online system can guarantee 100% absolute security. We encourage you to also take protective measures on your end, such as using a strong password and enabling 2FA on your account.

7 Data Retention Period

99cuci retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law.

  • Active account data: Retained for as long as your account is active and for 5 years after account closure in accordance with compliance requirements.
  • Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian accounting and financial legal requirements.
  • KYC documents: Retained for 5 years after the business relationship ends or after the document expiry date, whichever is later.
  • Support communication logs: Retained for 2 years after the issue is resolved for reference and quality control purposes.
  • Technical log data: Server logs and technical data are retained for 90 days before being automatically deleted.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

8 Your Rights Regarding Personal Data

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal information held by 99cuci:

1

Right to Access

Request a copy of all personal data we hold about you in a human-readable format.

2

Right to Rectification

Request correction of any inaccurate, incomplete, or outdated information in our records.

3

Right to Erasure

Request deletion of your personal data when it is no longer needed, subject to legal retention obligations.

4

Right to Object

Object to the processing of your data for specific purposes such as direct marketing at any time.

5

Right to Restriction

Request that we restrict the processing of your data under certain circumstances while an issue is being resolved.

6

Right to Data Portability

Receive your personal data in a structured, machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact our support team via Live Chat or our official email. We will process your request within 30 working days.

9 Children's Data Protection

The 99cuci platform is strictly for individuals who are of age 18 years and above. We do not knowingly collect, store, or process any personal information from minors.

Should we discover that personal information of a child (under 18 years of age) has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account.

If you believe your child or any minor has registered an account at 99cuci, please contact us immediately via Live Chat so we can take the appropriate action.

10 Privacy Policy Amendments

99cuci reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform service developments.

Any significant amendments will be communicated to members via:

  • In-app or on-site notification upon your next login.
  • Email to the address registered in your account at least 7 days before the amendment takes effect.
  • Update the "Last Updated" date displayed at the top of this document.

Your continued use of the 99cuci platform after any amendments take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week via the support icon at the bottom corner of the platform.
  • Official email: [email protected] (response within 2 working days)

We are committed to addressing every privacy inquiry seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

This document was last updated on January 2026. The Bahasa Melayu version of this document is the official binding version for users in Malaysia.


Privacy & Security Are Our Core

Behind every game you enjoy, there is a robust and transparent data protection system ensuring your peace of mind.

No Data Sold to Advertisers

Your personal information has never been and will never be sold to any advertiser or external marketing company. Your data belongs entirely to you, not to us as a business asset.

Secure KYC Identity Verification

Your KYC documents are processed through an encrypted system and are only accessible by authorised personnel. All documents are stored in an isolated environment that meets international security standards.

Full Notification Control

You have full control over the types of communications you wish to receive from 99cuci. You can unsubscribe from promotional emails at any time directly from your account settings.

Protected Financial Transactions

All your bank account information and financial transactions are processed through encrypted payment channels. Full account numbers are never stored in plain text in our systems.

Malaysia PDPA Compliance

99cuci is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We undergo periodic compliance reviews by independent legal advisors to ensure our practices remain up to date.

Data Control in Your Hands

Request access, correction, or deletion of your personal data at any time via Live Chat or our email. We process all data requests within 30 business days at no charge.


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Your Data is Safe. Your Gaming is Secured.

Register a 99cuci account today and enjoy a safe, fair online gaming experience protected by industry-standard security infrastructure. Your data remains in your control at all times.

Register a Free Account Responsible Gaming

By registering, you agree to the Terms and Conditions and the 99cuci Privacy Policy. For individuals aged 18 and above only.

Bahasa Melayu